Refund policy

Refund and cancellation policy

All sales are final: we do not offer returns or exchanges at this time, and orders can be cancelled within 1 hour of being placed.

Returns and exchanges

Every NANIORA saree is chosen by hand, and many are one of a kind. For now, we are not able to accept returns or exchanges, so please read each saree's description and look through all its photos before you order. Colours can look slightly different on different screens; if you are unsure about a saree, message us on WhatsApp at +91 7601-043594 and we will happily send you more photos or a short video before you buy.

Cancellations

You can cancel your order within 1 hour of placing it, as long as it has not been dispatched. To cancel, email hello@thenaniora.com or WhatsApp us at +91 7601-043594 with your order number. After 1 hour, or once your order has been dispatched, it can no longer be cancelled.

Damaged, defective or wrong items

Please inspect your saree as soon as it arrives. If it is damaged, defective, or not the saree you ordered, contact us within [48 hours] of delivery at hello@thenaniora.com or on WhatsApp, with your order number and clear photos (an unboxing video helps us most). We will look into it and make it right with a replacement, if available, or a full refund.

Payments

We accept prepaid orders only (cards, UPI, net banking and wallets). Cash on delivery is not available at this time.

Refunds

Approved refunds, for cancellations or damaged items, are made to your original payment method within 10 business days. Your bank or card provider may take a few more days to show it. If more than 15 business days have passed since we approved your refund, please write to hello@thenaniora.com.

Gift cards and sale items

Gift cards and sale items cannot be refunded.

Questions

Write to us anytime at hello@thenaniora.com.